FAQs

FAQs

1. How can I check my order status?

There are several ways to check your order status. If you have an account with us, you can log in to your account to view your order history. 

2. How can I track the shipment of my package?

Once your order has been processed and shipped you will receive a confirmation email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping carriers website.

3. Why did I receive an email and/or voicemail requesting additional order verification?

Credit card verification/approval must be made prior to processing your order. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If you should receive an email or voicemail requesting order verification, please follow in the instructions as stated in the message to verify your order. We reserve the right to cancel an order if verification is not received within 48 business hours.

4. How is sales tax calculated?

The sales tax quoted at the time of checkout is only an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes, as well as any applicable rebates or fees. Fantasy Fields is currently obligated to collect sales tax in New York. No sales tax is charged when purchasing e-gift cards; however, purchases paid for e-gift card credits may be subject to tax.

5. Is sales tax charged on shipping?

We are obligated by law to collect sales tax on shipping and handling fees associated with a taxable order shipped to a New York address. For more information, please visit the New York State Department of Tax and Finance website.

6. Where can I find assembling instructions?

All assembling instructions in pdf files are all available to be downloaded on their product page. Simply perform a search on the top of this page to find the product you are looking for (either by name or SKU). If you cannot find the product, or If it is no longer available on our website, please contact us and we will be more than happy to email you the file.